Support Services for Commercial Products

All commercial products come with 3 months of unlimited phone/fax/email support.  After this period, an Annual Subscription and Support package is available.

NOTE: There is no charge for reporting errors or bugs in the program.

Annual Subscription - North America

The Annual Subscription package provides complete software updates and support.  Customers are able to contact Softree by phone, fax or email. Softree support staff are available during regular business hours (8 - 4 PDT).   Product features:

• Phone, fax and email assistance.
• All software upgrades (minor and major releases) at no additional cost are available from the web and are mailed quarterly on CD.
• A 15% discount on training.
• Access to supplemental web resources.

Cost

Startup cost per license: $200 (all products).
Yearly cost per license:

RoadEng products $400 (CDN).
Terrain Tools desktop products $200 (CDN).
Terrain Tools CE $150 (CDN).

Annual Subscription - Outside North America

Option A - Complete:

The Annual Subscription Complete package provides complete software updates and support.  Customers are able to contact Softree by phone, fax or email. Softree support staff are available during regular business hours (8 - 4 PDT).   Product features:

• Phone, fax and email assistance.
• All software upgrades (minor and major releases) at no additional cost are available from the web and are mailed quarterly on CD.
• A 15% discount on training.
• Access to supplemental web resources.

Cost  

Startup cost per license: $200 (all products).
Yearly cost per license:

RoadEng products $400 CDN.
Terrain Tools desktop products $200 CDN.
Terrain Tools CE $150 CDN.

Option B - Basic:

The Annual Subscription Basic package provides complete software updates and limited email support.  Customers are able to contact Softree by fax or email. Product features:

• Fax and email assistance.
• All software upgrades (minor and major releases) at no additional cost are available from the web and are mailed quarterly on CD.
• Access to supplemental web resources.

Cost per year per license:

RoadEng products $350 CDN.
Terrain Tools desktop products $175 CDN.
Terrain Tools CE $125 CDN.

Free Support Services

Questions or problems can be submitted to Softree via the User Forum on our web site ( http://www.softree.com/support/forum.htm ). Questions will be answered on a "best efforts" basis. No guarantee of turn around time is made.

Cost: Free